Tourist hotline operators to consult in three languages

December 26, 2019
Tourism and travels

Since mid-December, Tourist Call Centre operators consult in Chinese. Call the hotline by short number 122 or the landline number +7 (495) 122-01-11.

'Call Centre operators speak Russian, English, and now Chinese, too. Call the hotline to find out about the events to attend during the New Year holidays, public transport, theatres and museums opening hours and schedule,' said Deputy Moscow Mayor Natalya Sergunina.

Monthly, the tourist hotline has more than 3,000 calls. Call Centre specialists will answer any questions. Hotline operators answer calls in Chinese 08:00 am till 12:00 am on weekdays and 10:00 am till 10:00 pm on weekends (24/7 in Russian and English).

According to the Moscow City Tourism Committee, Call Centre operators will also provide contact details of embassies, consulates and visa centres, give information about the schedule of trains or a route from one point to another, addresses of museums, stadiums and parks. Also, Call Centre agents will help in case of emergency.

Tourist hotline has been launched by the Moscow City Tourism Committee together with the Moscow Department of Information Technology as part of the citywide Call Centre. Dial the short number 122 from mobile phone numbers of all Russian and foreign operators in Moscow and the Moscow region.  

Call the landline number +7 (495) 122-01-11 from mobile and landline phone numbers from Russia and abroad.   You pay for calls to both numbers at your operator's rates.

The citywide Call Centre has been operating in Moscow since 2011. It receives over 2.5 million calls per month.

About 90 percent of calls are received by hotlines popular with Muscovites: Moscow unified information service (+7 (495) 777-77-77), unified control centre (+7 (495) 539-53-53), unified service to get an appointment with a doctor (+7 (495) 539-30-00), Moscow Transport Call Centre (+7 (495) 539-54-54, technical support of the public services portal (+7 (495) 539-55-55) and a water consumption meter hotline (+7 (495) 539-25-25).


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