Museum opening hours and how to get to the railway station: tourist hotline received 10,000 calls

November 18, 2019
Tourism and travels

The Tourist Call Centre launched on 1 August as part of the citywide Call Centre has had around 10,000 calls, as announced by Deputy Moscow Mayor Natalya Sergunina.

Dial the short number 122 from mobile phone numbers of all Russian and foreign operators in Moscow and the Moscow region.  Call the ten-digit landline number +7 (495) 122-01-11 from mobile and landline phone numbers from Russia and abroad.  You pay for calls to both numbers at your operator's rates. Operators respond 24/7 in two languages — Russian and English. The new Call Centre numbers were proposed by the Moscow City Tourism Committee together with the Moscow Department of Information Technology.

'Naturally, tourists are attracted by well-tended and safe cities, local charm, historical heritage and cultural program. But specialised services are also important, as they create a comfortable and welcoming environment. They can set the mood for the whole trip, even at the stage of its preparation,' Natalya Sergunina said.

Tourist Call Centre operators help Moscow guests with a variety of issues 24/7. Call when arranging your trip and when you are already in Moscow. In particular, tourists inquired about the dates of Moscow festivals, the opening hours of the State Kremlin Palace, VDNKh, Ostankino Tower, the Moscow theatres and circuses. Also, guests of the Russian capital called to ask about visas, find out a schedule of flights from Moscow and how to get to bus terminals.

'Most often, tourists ask how to get to a particular city spot, about museums and public transport operating hours. In recent days, despite the warm weather, we receive more and more questions about the rinks’ opening hours,' said Head of the City Call Centre Andrei Savitsky.

Moscow offers a full range of services to make tourists feel as comfortable as possible. Over the years, Moscow has developed special quality standards and programs for tourists from China, Japan, India, Israel and other countries. Last year, Moscow and some Russian cities introduced the Tax Free system, so that foreigners could get a VAT refund.

Easy navigation has been also introduced for Moscow guests: Russian names in the metro, airports, train stations and even some parks are translated into both English and Chinese.

Moscow is continuously developing services for tourists. To help guests navigate the city, new maps in Russian, English and Chinese have been introduced in August. Get them for free in hotels, museums and parks. 

Фото: Юлия Иванко

Last year, the United Nations World Tourism Organisation (UNWTO) recorded 1.5 billion international tourist arrivals worldwide.  This is 6% more than a year earlier. By 2030, this number is expected to reach 1.8 billion people. This global trend extends to Moscow, too, which is ready for the growth of tourist flow, since the Russian capital offers all the necessary infrastructure and considers the development of tourism to be one of its priorities.

The citywide Call Centre has been operating in Moscow since 2011. It receives over 2.5 million calls per month. About 90 percent of calls are received by hotlines popular with Muscovites: Moscow unified information service (+7 (495) 777-77-77); unified control centre (+7 (495) 539-53-53); unified service to get an appointment with a doctor (+7 (495) 539-30-00); Moscow Transport Call Centre (+7 (495) 539-54-54 from landline phones and 3210 from MTS, Beeline, Tele2, MegaFon mobile operators; technical support of the public services portal (+7 (495) 539-55-55) and a water consumption meter hotline (+7 (495) 539-25-25).


If you continue to use our website, you are agreeing to accept the use of cookies on your device. Cookie files ensure the website’s efficiency and help us provide you with the most interesting and relevant information. Read more about cookie files.
Accept ccokies