Home management, leisure, health care: how the capital's digital ecosystem works

July 7

Digitalization of most spheres of life and technological development resulted in a situation that today the city actually adapts to the resident needs. An integrated digital ecosystem actively works in Moscow and allows to solve everyday issues faster, said Natalia Sergunina, Deputy Moscow Mayor.

“The ecosystem of the Moscow Government’s services helps residents save time when dealing with a wide variety of issues: from home management and registering children in the hobby groups to health care and organization of leisure time. Last year we launched more than 20 new electronic services and functions," said the Deputy Mayor.

The research of the residents’ demands allowed to concentrate over 380 key services at mos.ru and convert them to a user-friendly electronic format. About 14 million users have already registered at this service portal. Mos.ru services were used more than 340 million times in 2020, and more than two billion times over the past 10 years.

As the Deputy Mayor emphasized, each resident of the capital is in the focus of digital transformation. If earlier a person could spend several days to visit the necessary agencies, collect certificates and clarify all the issues, today they can get the required public services on-line - any convenient day and time.

Moscow residents did not have to submit over 70 million documents when receiving public services only in 2020 alone. This means that city people had no need to address this or that government agency to get a certificate or any other document - the agencies got them on their own.

Digital environment of the capital adapts to the individual, offering relevant information and services. For example, if a user specifies a license plate number of a car in the personal account on mos.ru, the system will show him news and services related to the automobile topics more often: data on blocking and repair of roads, fines, etc.

“Our main focus for development is a convenient, up-to-date, safe and friendly metropolis for everyone. Continuous improvement of the digital environment is already allowing us to implement new, valuable services that make the city even more open for residents,” added Natalia Sergunina.

One of the first: Moscow Charity Service

Moscow Charity Service was created in Moscow at the initiative of charity funds. 46 organizations have already become its partners that support seriously ill children and adults, people with disabilities, low-income, and those from a deprived background. At this point, more than 18,000 donations have been made through this service, and the number of partner foundations is constantly growing.

Moscow Charity Service is one of the first projects of this kind that was implemented by the government agencies. This year it won the top-tier BIG Innovation Awards and received the international German Innovation Award. Most recently it won the CIPR Digital award for the Best Digital Service.

Moscow City: Charity Service wins BIG Innovation Award

Return back home: searching for lost pets

At the end of last year mos.ru launched Russia's first service to search for lost pets. A service user can place a notice about a lost or found pet with its detailed description, specify the address or mark the geolocation where it was lost or found, and upload its photo.

Digital assistants: Electronic Home, Our City, Active Citizen, and City of Ideas

Digital ecosystem helps residents actively participate in the life of the capital. Moscow people can take important decisions — from household tasks to city-wide issues. Such projects as Electronic Home, Our City, Active Citizen and the crowdsourcing platform of the Moscow Government “City of Ideas” help to achieve this.

More than 20.2 thousand free Wi-Fi hotspots are available in Moscow. Besides, 99.7% of the city area has mobile Internet access. The residents of any city district can use the services, partly owing to the city mobile apps My Moscow and Moscow Services.

Source: mos.ru

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