Annually, Moscow first-aid station receives 7,000 calls from English-speaking residents

October 14
Healthcare

Annually, Moscow first-aid station dispatchers get 7,000 calls in English, according to Chief Physician of Puchkov First Aid Station Nikolai Plavunov.

'Moscow First-Aid Station dispatchers are ready to accept calls not only from Russian-speaking, but from foreign citizens, too. We receive 7,000 calls a year, about 20 calls a day. Now our employees speak English. Over time, our team will have Spanish-speaking dispatchers to keep helping foreign citizens in need of emergency medical care,' Nikolai Plavunov said.

There are about 200 dispatchers in the Unified City Dispatch Centre of the Moscow First-Aid Station, with 20 of them speaking English. All of them are medically-trained. It takes 3-4 seconds on average to answer a call.  An operator receives 350 calls per day. Receiving and processing calls are fully automated processes.

Moscow First-Aid Station employees have extensive experience in providing medical care to foreign citizens, including during big sports events. Before the Confederations Cup and FIFA World Cup, the staff improved their English taking special courses.

Recently, Puchkov First-Aid Station's website has become available in English and Spanish.

The Moscow Healthcare Department reminds ― for ambulance, dial 103 from a landline or mobile phone, or 112 from a mobile phone.

Puchkov First Aid Station is the largest  medical organisation in Europe that has been providing emergency medical care for 100 years. It had its first call on 15 October 1919.

To date, it employs 11,000 people, including some 2,000 physicians and about 7,500 paramedics, with 60 substations open throughout the city, and more than a thousand teams on duty 24/7.

Source: mos.ru

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